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Welcome to Underwear Specialty Shop (“uslingerieparadise.com”). These Terms and Conditions govern your use of our website and purchases of our premium lingerie, swimwear, and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Our Shop & Target Audience

Underwear Specialty Shop caters to fashion-conscious adults seeking high-quality intimate apparel, beachwear, and lifestyle accessories. Our collections are designed for individuals who value both style and comfort in their personal wardrobe choices.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when making purchases
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, or exploit any portion of the site without express permission
  • Comply with all applicable local, state, and federal laws
  • Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our lingerie, swimwear, and accessories. However, slight variations in color or texture may occur due to monitor settings. Please refer to size charts for accurate measurements.

3.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Hygiene Considerations

Due to health regulations, certain intimate items (hosiery, cheeky underwear, backless shapewear) cannot be returned unless defective. Swimwear must have intact hygiene liners for returns.

4. Ordering and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending a confirmation email. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you have legal rights to use your payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery Areas

We currently cannot ship to some Asian countries and remote areas. Contact us if unsure about your location’s eligibility.

5.4 Customs & Import Fees

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Returns and Exchanges

6.1 Return Policy

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original packaging should be included when possible

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on hosiery, cheeky underwear, or backless shapewear unless defective.

6.3 Return Process

  1. Contact us within 15 days at [email protected]
  2. Provide order number and return details
  3. We’ll email return instructions/label
  4. Ship items back via specified carrier

6.4 Refunds

  • Processed within 3-5 business days of receiving returns
  • Issued to original payment method
  • Allow 5-10 business days for funds to appear
  • Original shipping fees are non-refundable

7. Intellectual Property

All content on this website (images, text, designs) is our exclusive property and protected by copyright laws. Unauthorized use is prohibited.

8. Liability Limitations

Underwear Specialty Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delivery delays beyond our reasonable control
  • Incorrect use or care of products
  • Minor variations in product color or texture

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms shall be governed by the laws of North Carolina, USA. Any disputes shall be resolved in courts located in Charlotte, NC.

11. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms:

Underwear Specialty Shop
3031 Swick Hill Street
Charlotte, NC 28202 USA
Email: [email protected]